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Fee

Appointments, Fees, and Terms of Payment

Appointments

The initial session may last 50 minutes unless we make prior arrangements. Thereafter we may confirm 50 minute or 80-minute sessions with you in order to meet your needs and goals. It is recommended that your initial sessions be scheduled once a week, or bi-weekly. As healing progresses you may find once every 3 to 4 weeks will maintain your growth and progress.

You can refer yourself — what is known as a self-referral — or a family doctor or any other health care provider can refer you.

Office Hours

With prior arrangement, we may sometimes accept appointments outside these hours.

Video sessions are available and are billed at the hourly rate.

Cancellation

If you must cancel or reschedule a session, please give us 48 hours notice. Any sessions canceled with less than 48 hours notice will be billed the normal fee.

Questions

If you have any questions, please call me at 604-807-9759 or email me at charlaine@charlainerobinson.com

Fees and Terms of Payment

Payment for Video sessions – you may pay online by Visa and Mastercard through our invoicing system. You may also pay by e-transfer through your bank.

Payment for Office sessions – can be made by cash, e-transfer, or credit card (VISA, Mastercard).

Payment is due at the start of each session. We will issue an official receipt that you can remit to an insurance company for reimbursement or keep and use as a medical expense’s deduction on your tax returns.

Charlaine Robinson Fees:

Individual Counselling: 30 minute Consultation @ $75.00, 50 minute session @ $150.00, or
80 min session @ $210.00

Couples Counselling: 50 minute session @ $170.00, 80 minute session @ $240.00, or
110 minute session @ $320.00

Family Counselling: 50 minute session @ $170.00, 80 minute session @ $240.00, or
110 min session @ $320.00

Consulting Services: $145.00 / 50 min

Shawnda Johnston Fees:

Individual Counselling: 30 minute @ $70.00/session, 50 minute session @ $140.00, or 80 min session @ $200.00

Melissa Michaud Fees:

Individual Counselling: 30 minute @ $70.00/session, 50 minute session @ $140.00, or 80 min session @ $200.00

Family Counselling: 50 minute session @ $150.00, 80 minute session @ $220.00, or 110 minute session @ $300.00/session

Rajvinder Heer Fees:

Individual Counselling: 30 minute @ $70.00/session, 50 minute session @ $140.00, or 80 min session @ $200.00

Family Counselling: 50 minute session @ $150.00, 80 minute session @ $220.00, or 110 minute session @ $300.00/session

Administrative work: $30.00 / 60 mins
Late Payment Fee: $25.00 / Past 30 Day

*Please note the RCC therapists are required to charge GST on all counselling service rates. GST is not reflected in the rates above. Services by the RSW is tax exempt. 

Payment can be made by cash, e-transfer, or credit card (VISA, Mastercard). Payment is due at the start of each session. We will email you an invoice from which you may complete your payment online.

We will issue an official receipt that you can remit to an insurance company for reimbursement or keep and use as a medical expense’s deduction on your tax returns.

As Registered Clinical Counsellor (RCC), our services are covered by most employee insurance plans.

We are registered with other service assistance programs (SAP) that fund clinical counselling services. These include:

  • Blue Cross
  • Great West Life
  • Manual Life
  • Crime Victims Assistance Program (CVAP)
  • First Nations Health Authority (FNHA).

If you have any questions about payment, or if at any point fees become an issue, I encourage you to discuss the situation openly with me.

3388 Ryder Hesjedal Way, Victoria, BC
#201, 2469 Pauline St. Abbotsford, BC

Phone: 604-807-9759

Fax: 236-470-4478

Charlaine Robinson © 2023 All Rights Reserved

OFFICE HOURS

Charlaine Robinson

Monday – Wednesday
9:30 am – 7:00 pm
Thursday (online)
9:30 am – 6:00 pm

Shawnda Johnston

Sunday
9:30 am – 5:00 pm
Monday – Wednesday
9:30 am – 7:00 pm

Melissa Michaud

 Every other Tuesday/Thursday 
3:30 pm – 8:00 pm

Rajvinder Heer

Wednesday
6:00 pm – 9:00 pm
Saturday
10:00 am – 5:00 pm

Administrative Hours

Monday – Thursday
10:00 am – 4:00 pm