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Appointments, Fees, and Terms of Payment


The initial session may last 50 minutes unless we make prior arrangements. Thereafter we may confirm 50 minute or 80-minute sessions with you in order to meet your needs and goals. It is recommended that your initial sessions be scheduled once a week, or bi-weekly. As healing progresses you may find once every 3 to 4 weeks will maintain your growth and progress.

You can refer yourself — what is known as a self-referral — or a family doctor or any other health care provider can refer you.

Office Hours

With prior arrangement, we may sometimes accept appointments outside these hours.

Video sessions are available and are billed at the hourly rate.


If you must cancel or reschedule a session, please give us 48 hours notice. Any sessions canceled with less than 48 hours notice will be billed the normal fee.


If you have any questions, please call me at 604-807-9759 or email me at

Fees and Terms of Payment

Payment for sessions – All clients are required to have a valid credit card on file. You may pay online by credit card through our scheduling system, Jane. You may also pay by e-transfer through your bank. All e-transfers must be received prior to your session, or the credit card on file will be charged.

We will issue you an official receipt that you can remit to an insurance company for reimbursement or keep and use as a medical expense deduction on your tax returns.

Individual (Price includes GST)
$230 / 80 Minute Session
$165 / 50 Minute Session

Couples/Relationship (Price includes GST)
$250 / 80 Minute Session
$175 / 50 Minute Session
Charlaine offers Consulting Services for counsellors at $165 / 50 Minute session (including tax). 
3388 Ryder Hesjedal Way, Victoria, BC
#201, 2469 Pauline St. Abbotsford, BC

Phone: 604-807-9759

Fax: 236-470-4478

Charlaine Robinson © 2024 All Rights Reserved


Charlaine Robinson

Monday – Wednesday
9:30 am – 7:00 pm
Thursday (online)
9:30 am – 6:00 pm

Shawnda Johnston

9:30 am – 5:00 pm
Monday – Wednesday
9:30 am – 7:00 pm

Melissa Michaud

 Every other Tuesday/Thursday 
3:30 pm – 8:00 pm

Rajvinder Heer

6:00 pm – 9:00 pm
10:00 am – 5:00 pm

Administrative Hours

Monday – Thursday
10:00 am – 4:00 pm