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First Responders

First Responders — police officers, firefighters, and paramedics —  face many daunting, stressful challenges in their professional lives. Constant risk-taking is a pre-requisite, as they are trained to go into dangerous situations to protect and help others. They are often the first on the scene at life-threatening, critical incidents and view horrific scenarios. 

These and other demands frequently take a toll on their mental health. Hypervigilance is a common condition, both during and outside of work, and often contributes to lack of proper sleep. Feelings of helplessness are common when circumstances prevent them from taking action. Related to this are incidents of survivor’s guilt where other people suffer or die but they escape. And then there is trauma — primary, secondary, and organizational — which causes fatigue, isolation, confusion, anger, PTSD, and in more extreme cases, thoughts of suicide.

As protectors of society, first responders sometimes find it difficult to reach out for support, partly because their workplace culture fosters a belief that seeking help is a sign of weakness.

RCMP Members –  We may submit invoices for psychotherapy sessions, offered by Charlaine and Associates, directly to RCMP Health Services.

Road to Mental Wellness

Asking for help takes courage and strength. It is vitally important, as symptoms may persist or increase if ignored.  More importantly, you can heal, or learn to manage symptoms and live a healthy life. As you care for your mental wellness through counselling, you will learn to manage the stress and emotions experienced on the job. You will develop skills to prevent further harm. This may help to strengthen your relationships – with your partner, children, and friends. 


Our practice supports first responders and the mental health challenges you face. Our focus is trauma-informed therapy using proven treatments – Trauma informed Cognitive Behavioural Therapy (CBT), integrated mindfulness practice, and EMDR – Eye Movement Desensitization Reprocessing therapy. A mental wellness focus includes learning skills and trauma-informed information. Gaining insight into the effects of your profession on your body and physiological, emotional, and psychological systems is part of the healing.

I have completed the  Occupational Awareness Training  and I am endorsed by the BC Professional Fire Fighters Association (BCPFFA).

My experience informs the following process when supporting those who experience suicide ideation:

  •  A risk assessment
  •  Identifying and monitoring moods, negative thoughts, connections with others in your world, positive or negative changes, and feelings of helplessness and hopelessness
  •  Identifying key factors in your life that cause a shift into a low mood of despair and developing an appropriate treatment plan


Personal and Professional Experience:

In addition to my training and experience, my practice is informed by my eight years as a Child Protection Worker dealing with serious, often critical, files.

I also draw on my life experience as the spouse of an RCMP officer. I understand the stress that police officers deal with, the effect it has on their spouses and families, and the often-fragmented organizational support they are offered.   

Interesting Article:

3388 Ryder Hesjedal Way, Victoria, BC
#201, 2469 Pauline St. Abbotsford, BC

Phone: 604-807-9759

Fax: 236-470-4478

Charlaine Robinson © 2024 All Rights Reserved


Charlaine Robinson

Monday – Wednesday
9:30 am – 7:00 pm
Thursday (online)
9:30 am – 6:00 pm

Shawnda Johnston

9:30 am – 5:00 pm
Monday – Wednesday
9:30 am – 7:00 pm

Melissa Michaud

 Every other Tuesday/Thursday 
3:30 pm – 8:00 pm

Rajvinder Heer

6:00 pm – 9:00 pm
10:00 am – 5:00 pm

Administrative Hours

Monday – Thursday
10:00 am – 4:00 pm